Managed IT

Hands off IT. Hands on results.

Instead of asking why you should trust an external organization to run, revise, and revamp your infrastructure, ask “why not?” A managed IT partner, one like ProMedical, can boost revenue and growth by managing everyday IT responsibilities.

Led by the Synapse — our innovative 24/7/365 helpdesk — we provide white glove service that covers pre-deployment planning, post-deployment support, and everything in between. And if anything glitches, we’ll respond in minutes and address the issue in minutes more. Less downtime means more uptime — and unmatched ROI.

0 MINS

Phone hold time

<7.2 MINS

Average time to first response

<25.7 MINS

Average time to final resolution

20,000

Average number of tickets resolved annually

Managed Services
at a glance

CYBER SECURITY & COMPLIANCE

We believe in safe data, inside and out. That’s why we load security stacks with the latest tech available, build networks according to zero-trust principles, and ensure everything exceeds compliance standards.

ENDPOINT MANAGEMENT

Modern technology calls for modern solutions; we’ll make sure your devices are, and stay, in mint condition.

SYSTEMS & NETWORK

If your business is a body, its servers, core and edge networks, and more are the tissue that brings everything together. We’ll keep it all in good health.

BUSINESS CONTINUITY

Don’t let surprises catch you unprepared: Protect your infrastructure against disasters without sacrificing flexibility and scalability.

APPLICATIONS & THE CLOUD

Run everything from industry-standard applications to custom programs — and keep your employees connected wherever they’re clocking in from.

VOICE

Constant communication? Check. Set up and maintain multiple unified channels: VoIP, business SMS, and beyond.

PROCUREMENT & DEPLOYMENT

Get the right gadgets into the right hands at the right time. We’ll eliminate the sourcing and supply chain issues that could cost you thousands of dollars and hours of sunk time.

STAFF ON/OFF BOARDING & AUTOMATION

From new hires to old employees, we help each of your workers start, and end, their journeys on the right foot.

ENTERPRISE

Everyone can use a little help — even the big guys. You tell us which business-wide solutions to implement, and we’ll offer long-term support & solutions.

Bring simplicity to complexity.

Schedule your consultation.